TERMS AND CONDITIONS

Last Updated: 11th February 2025

Welcome to NADBio. This website is owned and operated by Underwood Enterprises Ltd, trading as NADBio. By accessing, browsing, or using this website (including any content, functionality, and services offered on or through it), and by placing orders or subscribing to any products, you agree to be bound by these Terms and Conditions, as well as our data protection provisions and any other policies referenced herein. If you do not agree to these Terms and Conditions, you must not use our website or services.

Underwood Enterprises Ltd is registered in England and Wales under company number 14237649, with a registered office at 122 Winchcombe Street, Cheltenham, England, GL52 2NW, and a main trading address (by appointment only) at Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN. You may contact us for any questions or concerns by email at [email protected]. Our usual business hours are Monday – Friday, 9am–5pm GMT/BST. We will make every effort to respond to communications promptly.

1. ACCEPTANCE OF TERMS
   These Terms and Conditions (the “Terms”) constitute a legally binding agreement between NADBio (“we,” “us,” or “our”) and any user or visitor to our site (“you” or “your”). By accessing our website, creating an account, placing an order, or subscribing to our products, you acknowledge that you have read, understood, and agree to abide by these Terms in their entirety. We reserve the right to modify or replace these Terms at our sole discretion and without prior notice. Any revisions become effective immediately upon publication on this website, and continued use of our services or website after such publication signifies acceptance of the revised Terms.

2. COMPANY INFORMATION
   Underwood Enterprises Ltd, trading as NADBio, is a company registered in England and Wales under company number 14237649. Our registered office is at 122 Winchcombe Street, Cheltenham, England, GL52 2NW, and our main trading address is at Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN. Correspondence and appointments at the main trading address must be arranged in advance. Our business contact email is [email protected], and you may send general inquiries or support requests to that address.

3. ELIGIBILITY AND LEGAL CAPACITY
   You must be at least 18 years old or the age of majority in your jurisdiction to use our website, purchase products, or subscribe to services. By doing so, you represent and warrant that you have the full right and authority to enter into a binding contract and are not barred from doing so under any applicable laws or regulations.

4. ACCOUNT REGISTRATION
   Certain features of our website, including free trials, subscriptions, or special promotions, may require you to create an account. You agree to provide accurate and complete information during the registration process and to update such information as needed to keep it current and correct. You are responsible for all activity that occurs under your account, including safeguarding your login credentials. You agree to notify us immediately if you suspect unauthorised use of your account. We reserve the right to suspend or terminate any account that provides false, misleading, or incomplete information, or that otherwise violates these Terms.

5. ORDERS, CONTRACT FORMATION, AND PAYMENT
   When you place an order for products on our website, this constitutes an offer to purchase under these Terms. After submitting your order, you will receive an acknowledgement email confirming that we have received your request. This acknowledgement does not signify acceptance of your order; acceptance occurs only when we issue a shipping confirmation or otherwise dispatch the product. We reserve the right to cancel or refuse any order at our discretion if, for example, a product is out of stock or if we have reason to suspect fraud. All product prices are listed in GBP unless otherwise specified, and we reserve the right to change prices at any time without prior notice. Such changes will not affect orders already confirmed. Payments are processed primarily through Stripe, and by placing an order, you authorise NADBio and Stripe to charge your selected payment method for the order amount. You agree to provide valid and current payment details and acknowledge that tax and shipping fees (if applicable) will be added at checkout. For orders shipping outside the UK, you are responsible for any import duties, customs fees, or other charges imposed by local authorities.

6. NAD+ SUPPLEMENTS AND OTHER PRODUCTS
   NADBio specialises in NAD+ supplements, which are sold as dietary supplements intended to support general health and wellness. Although we strive to present accurate product information, images, and packaging details, there may be variations arising from manufacturing updates, batch differences, or packaging changes. Any statements on our website about potential health benefits of NAD+ supplements are for informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not necessarily been evaluated by the MHRA, FDA, or other regulatory agencies. You should consult a qualified healthcare provider before beginning any new supplement regimen, particularly if you are pregnant, breastfeeding, taking medications, or have a preexisting medical condition. You agree that use of NAD+ supplements is at your sole risk and that individual results may vary. We do not guarantee or warrant any specific outcome regarding health or performance.
   Purity and ingredient claims for our NAD+ supplements are based on an average target purity across production batches. While many batches often exceed this target purity, any batch that does not meet our minimum purity standards is not sold. Purity levels may vary from batch to batch. All references to purity or ingredient potency are provided for general informational purposes, and we strive to maintain rigorous quality control standards.

7. HEALTH AND MEDICAL DISCLAIMER
   All content on our website, including scientific references or reports, is provided solely for general informational and educational purposes. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified healthcare professional with any questions you may have regarding a medical condition. You agree that NADBio shall not be held liable for any adverse health effects allegedly arising from the use or misuse of our NAD+ supplements or reliance on the information provided through our website.

8. SUBSCRIPTIONS AND FREE TRIALS
   We offer recurring subscription services for our NAD+ supplements in various intervals (for example, monthly or every two months). By subscribing, you agree to be automatically charged at each renewal interval using the payment method on file. If we offer a free trial, you may be required to pay only for shipping during the trial period. Unless you cancel at least two working days before the end of the trial or before the next billing date, your subscription will automatically renew at the standard rate. We will send you a reminder email two days prior to your next scheduled billing. You may cancel a subscription at any time by contacting us or managing your subscription in your online account. However, you must cancel at least two working days before your next renewal to avoid being charged for the subsequent period. If subscription pricing or terms change, we will provide notice at least fourteen days before such changes take effect, and you may cancel if you do not agree to the revised terms.

9. SHIPPING, DELIVERY, AND TITLE
   We endeavour to process and ship your orders promptly, using reputable carriers. Delivery dates and times provided on our website or in emails are estimates only and may be subject to delays caused by factors beyond our control, including carrier disruptions and customs clearance processes for international shipments. Title to the products passes to you upon dispatch, subject to our receiving full payment. You bear the responsibility for providing an accurate and deliverable address. We are not liable for orders that are lost or delayed due to incorrect address information provided by the customer. International customers are responsible for any import taxes, customs duties, or fees imposed by local authorities.

10. RETURNS, REFUNDS, AND MONEY-BACK GUARANTEE
    We offer a fourteen-day money-back guarantee on our NAD+ supplements, provided that the tamper-evident seal is intact and all original packaging is in sell-able condition. If you wish to return a qualifying product, you must contact us within fourteen days of receiving your order. Returned items must be received by us in an unused, undamaged condition to qualify for a refund. We will issue refunds using the original payment method, and it may take up to fourteen days for the credit to appear, depending on your bank or payment provider. If a product is defective or arrives damaged, you must notify us promptly. We may request photographs or other documentation. Upon verification, we may offer a replacement, store credit, or a full refund, including any shipping costs you incurred to return the item. These return policies do not limit any statutory rights you may have under UK consumer protection laws.

11. AFFILIATE PROGRAM
    We may run an affiliate program allowing affiliates to earn commissions by referring new customers through special links or discount codes. Affiliates must comply with all relevant laws, including advertising regulations and guidelines about clear disclosure of affiliate relationships. NADBio is not responsible for any misleading or false claims made by affiliates. We reserve the right to terminate or suspend any affiliate’s participation if we determine that the affiliate has violated our guidelines, applicable law, or these Terms.

12. USER CONTENT AND REVIEWS
    Our website may allow users to post reviews, testimonials, or other content related to our products. By submitting any such content, you grant NADBio a non-exclusive, worldwide, royalty-free license to use, display, reproduce, distribute, and promote your content in any media. You agree that any content you submit is honest, lawful, and does not infringe upon any third party’s rights. We reserve the right, but have no obligation, to remove content that we determine is defamatory, misleading, offensive, or otherwise violates these Terms or applicable law. User reviews or testimonials represent the opinions of the individual users and do not necessarily reflect our official stance.

13. INTELLECTUAL PROPERTY
    All content on this website, including text, images, logos, graphics, compilations, and software, is owned or licensed by NADBio or its licensors and is protected by intellectual property laws in the UK and internationally. NADBio and related names or logos may be registered or unregistered trademarks of Underwood Enterprises Ltd. Nothing in these Terms grants you any right or license to use any trademark, logo, or copyright owned by NADBio except as specifically permitted by law or with our prior written consent.

14. DATA PROTECTION AND PRIVACY (INCLUDING GDPR)
    We collect and process personal data from you for account registration, order processing, subscription management, marketing communications, and website analytics. By using our website or providing personal information, you consent to our processing of such data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). We will implement appropriate technical and organisational measures to ensure the security of your data. We will share your data only as necessary with trusted third parties such as payment processors (Stripe) and shipping carriers to fulfil our contractual obligations or to comply with legal requirements. You have the right to access, rectify, or erase your personal data, and to object to or restrict its processing, subject to certain legal limitations. You also have the right to data portability and to withdraw any consent you have given us at any time. For any inquiries regarding the exercise of your data protection rights, please contact [email protected]. We retain personal data for as long as needed to fulfil the purposes for which it was collected, or as required by law.

15. COOKIES AND TRACKING
    Our website uses cookies and similar technologies for essential functionality, to analyse website usage, and, where applicable, to provide personalised content or targeted advertising. A cookie consent plugin is active on our site, allowing you to manage your cookie preferences. You may block cookies in your browser settings; however, doing so may affect the functionality or performance of certain parts of our website.

16. DISCLAIMER OF WARRANTIES
    Our website, products, and services are provided on an “as is” and “as available” basis, and we make no warranties, representations, or guarantees of any kind, whether express or implied, regarding their quality, accuracy, performance, or suitability for any particular purpose. We do not warrant that the website or its servers will operate without interruption or error, or that they are free of viruses or other harmful components. Any statements regarding potential benefits of NAD+ supplements are based on scientific literature, research, or user testimonials but do not constitute a guarantee that every user will achieve the same results.

17. LIMITATION OF LIABILITY
    To the fullest extent permitted by law, Underwood Enterprises Ltd (trading as NADBio), its directors, officers, employees, affiliates, agents, or licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of our website, products, or services. Our total liability for any claim arising out of or in connection with your purchase or use of our products or services shall be limited to the amount you paid for the specific transaction giving rise to the claim in the three-month period preceding such claim. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law. These Terms do not affect any consumer rights you have under the Consumer Rights Act 2015 or other relevant legislation in the UK.

18. INDEMNIFICATION
    You agree to defend, indemnify, and hold harmless NADBio, its directors, officers, employees, affiliates, agents, and licensors from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms, your misuse of our products, or any content you post on our website.

19. GOVERNING LAW AND JURISDICTION
    These Terms and any non-contractual disputes or claims arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms, your use of our website, or your purchase of products.

20. FORCE MAJEURE
    We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events, occurrences, or causes beyond our reasonable control, such as acts of God, war, terrorism, labour shortages, strikes, governmental restrictions, pandemics, disruptions in transportation, or outages of public utilities.

21. SEVERABILITY
    If any provision of these Terms is declared invalid, unenforceable, or unlawful by a court of competent jurisdiction, such provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

22. ENTIRE AGREEMENT
    These Terms, along with any policies or legal notices referenced herein, constitute the entire agreement between you and NADBio regarding the subject matter. They supersede any prior agreements or understandings, whether written or oral. No waiver of any provision or right under these Terms shall be effective unless made in writing and signed by an authorised representative of NADBio.

23. TERMINATION
    We reserve the right to terminate or suspend your account or access to our website or services at any time, with or without notice, for conduct that we believe violates these Terms, our policies, or any applicable law, or that is otherwise harmful to our interests or other users. Upon termination, all rights granted to you under these Terms will immediately cease, though certain provisions intended by their nature to survive termination (including those regarding intellectual property, disclaimers, limitation of liability, and indemnification) will remain in force.

24. NOTICES AND COMMUNICATIONS
    By using our website or providing your contact information, you consent to receive electronic communications from us. We may contact you by email, through postings on our website, or by other suitable means. Certain notices may be required to be in writing under applicable law, and you agree that electronic communications may satisfy such requirements unless otherwise specified by law.

25. COMPLAINTS AND DISPUTE RESOLUTION
    If you have any complaints or concerns, please contact us first at [email protected]. We will make every effort to resolve disputes amicably. If you are a UK consumer, you may be entitled to refer any unresolved dispute to an approved Alternative Dispute Resolution (ADR) provider. We are not obligated to participate in ADR but will consider any reasonable request. If you reside in the European Union, you can also access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

26. ADDITIONAL SUPPLEMENT-SPECIFIC DISCLAIMERS
    NAD+ supplements are sold as general wellness products. They are not intended to replace professional medical advice or address specific medical conditions. Consult a healthcare provider if you have questions regarding the use of NAD+ supplements, especially if you have underlying conditions, are taking prescription medications, or plan to use the supplements in a manner not specified on the product label. Our ingredient and purity claims reflect targets based on average measurements across production batches; actual values may vary per batch, and all batches that fail to meet our minimum purity standards are discarded and not sold. We do not guarantee the same level of purity for every individual batch, though many batches exceed the stated target. Scientific references are provided to offer background and insight into ongoing research but should not be interpreted as medical or clinical advice.

By proceeding to use this website, place orders, or subscribe to our products, you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety. If you have any questions or concerns regarding these Terms, please contact us at [email protected]. We appreciate your business and look forward to serving you.